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## Contacting Dell: Dell™ Latitude™ CS/CSx Portable Computers User's Guide

| Overview |  | Europe Contact Numbers
| International Dialing Codes |  | Asia and Other Regions Contact Numbers
| Americas Contact Numbers |  |

### Overview

When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following sections. "International Dialing Codes" provides the various codes required to make long-distance and international calls. "Americas Contact Numbers," "Europe Contact Numbers," and "Asia and Other Regions Contact Numbers" provide local telephone numbers, area codes, toll-free numbers, and E-mail addresses, if applicable, for each department or service available in various countries around the world.

If you are making a direct-dialed call to a location outside of your local telephone service area, determine which codes to use (if any) in "International Dialing Codes," in addition to the local numbers provided in the other sections.

For example, to place an international call from Paris, France to Bracknell, England, dial the international access code for France followed by the country code for the U.K., the city code for Bracknell, and then the local number as shown in the following illustration:

To place a long-distance call within your own country, use area codes instead of international access codes, country codes, and city codes. For example, to call Paris, France from Montpellier, France, dial the area code plus the local number as shown in the following illustration:

The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a different dialing protocol. If you need assistance in determining which codes to use, contact a local or an international operator.

NOTES: Toll-free numbers are for use only within the country for which they are listed. Area codes are most often used to call long distance within your own country (not internationally)—in other words, when your call originates in the same country you are calling.

Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.

### International Dialing Codes

Click a listed country to obtain the appropriate contact numbers.

Country (City) | International Access Code | Country Code | City Code
Australia (Sydney) | 0011 | 61 | 2
Austria (Vienna) | 900 | 43 | 1
Belgium (Brussels) | 00 | 32 | 2
Brazil | 0021 | 55 | 51
Brunei | — | 673 | —
Canada (North York, Ontario) | 011 | — | Not required
Chile (Santiago) | — | 56 | 2
China (Xiamen) | — | 86 | 592
Czech Republic (Prague) | 00 | 420 | 2
Denmark (Horsholm) | 009 | 45 | Not required
Finland (Helsinki) | 990 | 358 | 9
France (Paris) (Montpellier) | 00 | 33 | (1) (4)
Germany (Langen) | 00 | 49 | 6103
Hong Kong | 001 | 852 | Not required
Ireland (Bray) | 16 | 353 | 1
Italy (Milan) | 00 | 39 | 2
Japan (Kawasaki) | 001 | 81 | 44
Korea (Seoul) | 001 | 82 | 2
Luxembourg | 00 | 352 | —
Macau | — | 853 | Not required
Malaysia (Penang) | 00 | 60 | 4
Mexico (Colonia Granada) | 95 | 52 | 5
Netherlands (Amsterdam) | 00 | 31 | 20
New Zealand | 00 | 64 | —
Norway (Lysaker) | 095 | 47 | Not required
Poland (Warsaw) | 011 | 48 | 22
Singapore (Singapore) | 005 | 65 | Not required
South Africa (Johannesburg) | 09/091 | 27 | 11
Spain (Madrid) | 07 | 34 | 91
Sweden (Upplands Vasby) | 009 | 46 | 8
Switzerland (Geneva) | 00 | 41 | 22
Taiwan | 002 | 886 | —
Thailand | 001 | 66 | —
U.K. (Bracknell) | 010 | 44 | 1344
U.S.A. (Austin, Texas) | 011 | 1 | Not required

### Americas Contact Numbers

Country (City) | Department Name or Service | Area Code | Local Number or Toll-Free Number
Brazil | Sales, Customer Support, Technical Support |  | toll free: 0800 90 3355
Canada (North York, Ontario) NOTE: Customers in Canada call the U.S.A. for access to TechConnect BBS. | Automated Order-Status System |  | toll free: 1-800-433-9014
AutoTech (Automated technical support) |  | toll free: 1-800-247-9362
Customer Care (From outside Toronto) |  | toll free: 1-800-387-5759
Customer Care (From within Toronto) | 416 | 758-2400
Customer Technical Support |  | toll free: 1-800-847-4096
Sales (Direct Sales—from outside Toronto) |  | toll free: 1-800-387-5752
Sales (Direct Sales—from within Toronto) | 416 | 758-2200
Sales (Federal government, education, and medical) |  | toll free: 1-800-567-7542
Sales (Major Accounts) |  | toll free: 1-800-387-5755
TechConnect BBS (Austin, Texas, U.S.A.) | 512 | 728-8528
TechFax |  | toll free: 1-800-950-1329
Chile (Santiago) NOTE: Customers in Chile call the U.S.A. for sales, customer, and technical assistance | Sales, Customer Support, and Technical Support |  | toll free: 1230-020-4823
Latin America NOTE: Customers in Latin America call the U.S.A. for sales, customer, and technical assistance. | Customer Technical Support (Austin, Texas, U.S.A.) | 512 | 728-4093
Customer Service (Austin, Texas, U.S.A.) | 512 | 728-3619
Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) | 512 | 728-3883
Sales (Austin, Texas, U.S.A.) | 512 | 728-4397
SalesFax (Austin, Texas, U.S.A.) | 512 | 728-4600 728-3772
Mexico (Colonia Granada) NOTE: Customers in Mexico call the U.S.A. for access to the Automated Order-Status System and AutoTech. | Automated Order-Status System (Austin, Texas, U.S.A.) | 512 | 728-0685
AutoTech (Automated technical support) (Austin, Texas, U.S.A.) | 512 | 728-0686
Customer Technical Support | 525 | 228-7870
Sales | 525 | 228-7811 toll free: 91-800-900-37 toll free: 91-800-904-49
Customer Service | 525 | 228-7878
Main | 525 | 228-7800
U.S.A. (Austin, Texas) | Automated Order-Status System |  | toll free: 1-800-433-9014
AutoTech (Automated technical support) |  | toll free: 1-800-247-9362
Dell Home and Small Business Group:
Customer Technical Support (Return Material Authorization Numbers) |  | toll free: 1-800-624-9896
Customer Service (Credit Return Authorization Numbers) |  | toll free: 1-800-624-9897
National Accounts (systems purchased by established Dell national accounts [have your account number handy], medical institutions, or value-added resellers [VARs]):
Customer Service and Technical Support (Return Material Authorization Numbers) |  | toll free: 1-800-822-8965
Public Americas International (systems purchased by governmental agencies [local, state, or federal] or educational institutions):
Customer Service and Technical Support (Return Material Authorization Numbers) |  | toll free: 1-800-234-1490
Dell Sales |  | toll free: 1-800-289-3355 toll free: 1-800-879-3355
Spare Parts Sales |  | toll free: 1-800-357-3355
DellWare™ |  | toll free: 1-800-753-7201
DellWare FaxBack Service | 512 | 728-1681
Fee-Based Technical Support |  | toll free: 1-800-433-9005
Sales (Catalogs) |  | toll free: 1-800-426-5150
Fax |  | toll free: 1-800-727-8320
TechFax |  | toll free: 1-800-950-1329
TechConnect BBS | 512 | 728-8528
Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired |  | toll free: 1-877-DELLTTY (1-877-335-5889)
Switchboard | 512 | 338-4400

### Europe Contact Numbers

Country (City) | Department Name or Service | Area Code | Local Number or Toll-Free Number
Austria (Vienna) NOTE: Customers in Austria call Langen, Germany for Technical Support and Customer Care. | Switchboard | 01 | 491 040
Home/Small Business Sales | 01 | 795676-02
Home/Small Business Sales Fax | 01 | 795676-05
Home/Small Business Customer Care | 01 | 795676-03
Preferred Accounts/Corporate Customer Care |  | 0660-8056
Home/Small Business Technical Support | 01 | 795676-04
Preferred Accounts/Corporate Technical Support |  | 0660-8779
Web site: support.euro.dell.com/at |  |
E-mail: tech_support_germany@dell.com |  |
Belgium (Brussels) | Technical Support | 02 | 481 92 88
Customer Care | 02 | 481 91 19
Home/Small Business Sales |  | toll free: 0800 16884
Corporate Sales | 02 | 481 91 00
Fax | 02 | 481 92 99
Switchboard | 02 | 481 91 00
Web site: support.euro.dell.com/be |  |
E-mail: tech_be@dell.com |  |
Czech Republic (Prague) | Technical Support | 02 | 22 83 27 27
Customer Care | 02 | 22 83 27 11
Fax | 02 | 22 83 27 14
TechFax | 02 | 22 83 27 28
Switchboard | 02 | 22 83 27 11
Web site: support.euro.dell.com/cz |  |
E-mail: czech_dell@dell.com |  |
Denmark (Horsholm) NOTE: Customers in Denmark call Sweden for fax technical support. | Technical Support |  | 45170182
Customer Care |  | 45170181
Switchboard |  | 45170100
Fax Technical Support (Upplands Vasby, Sweden) |  | 859005594
Fax Switchboard |  | 45170117
Web site: support.euro.dell.com/dk |  |
E-mail: den_support@dell.com |  |
Finland (Helsinki) | Technical Support | 09 | 253 313 60
Technical Support Fax | 09 | 253 313 81
Customer Care | 09 | 253 313 61
Fax | 09 | 253 313 99
Switchboard | 09 | 253 313 00
Web site: support.euro.dell.com/fi |  |
E-mail: fin_support@dell.com |  |
France (Paris/Montpellier) | Technical Support | 0803 | 387 270
Customer Care (Paris) | 01 | 47 62 68 92
Customer Care (Montpellier) | 04 | 67 06 61 96
TechConnect BBS (Montpellier) | 04 | 67 22 53 04
Fax (Montpellier) | 04 | 67 06 60 07
Switchboard (Paris) | 01 | 47 62 69 00
Switchboard (Montpellier) | 04 | 67 06 60 00
Web site: support.euro.dell.com/fr |  |
E-mail: web_fr_tech@dell.com |  |
Germany (Langen) | Technical Support | 06103 | 971-200
Technical Support Fax | 06103 | 971-222
Home/Small Business Customer Care | 06103 | 971-530
Corporate Customer Care | 06103 | 971-560
Preferred Accounts Customer Care | 06103 | 971-420
TechConnect BBS | 06103 | 971-666
Switchboard | 06103 | 971-0
Web site: http://www.dell.de/support |  |
E-mail: tech_support_germany@dell.com |  |
Ireland (Bray) NOTE: Customers in Ireland call the U.K. for Home/Small Business customer assistance. | Technical Support |  | 1-850-543-543
Customer Care | 01 | 204 4026
Home/Small Business Customer Care (Bracknell, U.K.) |  | 0870 906 0010
Sales |  | 1-850-235-235
SalesFax | 01 | 286 2020
Fax | 01 | 286 6848
TechConnect BBS | 01 | 204 4711
TechFax | 01 | 204 4708
Switchboard | 01 | 286 0500
Web site: support.euro.dell.com/ie |  |
E-mail: dell_direct_support@dell.com |  |
Italy (Milan) | Technical Support | 2 | 57782.690
Customer Care | 2 | 57782.555
Sales | 2 | 57782.411
Fax | 2 | 57503530
Switchboard | 2 | 57782.1
Web site: support.euro.dell.com/it |  |
E-mail: support_italy@dell.com |  |
Luxembourg NOTE: Customers in Luxembourg call Belgium for sales, customer, and technical assistance. | Technical Support (Brussels, Belgium) | 02 | 481 92 88
Home/Small Business Sales (Brussels, Belgium) |  | toll free: 080016884
Corporate Sales (Brussels, Belgium) | 02 | 481 91 00
Customer Care (Brussels, Belgium) | 02 | 481 91 19
Switchboard (Brussels, Belgium) | 02 | 481 91 00
Fax (Brussels, Belgium) | 02 | 481 92 99
Web site: support.euro.dell.com/be |  |
E-mail: tech_be@dell.com |  |
Netherlands (Amsterdam) | Technical Support | 020 | 581 8838
Customer Care | 020 | 581 8740
Home/Small Business Sales |  | toll free: 0800-0663
Home/Small Business SalesFax | 020 | 682 7171
Corporate Sales | 020 | 581 8818
Corporate SalesFax | 020 | 686 8003
Fax | 020 | 686 8003
Switchboard | 020 | 581 8818
Web site: support.euro.dell.com/nl |  |
Norway (Lysaker) NOTE: Customers in Norway call Sweden for fax technical support. | Technical Support |  | 671 16882
Customer Care |  | 671 16881
Switchboard |  | 671 16800
Fax Technical Support (Upplands Vasby, Sweden) |  | 590 05 594
Fax Switchboard |  | 671 16865
Web site: support.euro.dell.com/no |  |
E-mail: nor_support@dell.com |  |
Poland (Warsaw) | Technical Support | 22 | 60 61 999
Customer Care | 22 | 60 61 999
Sales | 22 | 60 61 999
Switchboard | 22 | 60 61 999
Fax | 22 | 60 61 998
Web site: support.euro.dell.com/pl |  |
E-mail: pl_support@dell.com |  |
Spain (Madrid) | Technical Support |  | 902 100 130
Corporate Customer Care |  | 902 118 546
Home/Small Business Customer Care |  | 902 118 540
TechConnect BBS | 91 | 329 33 53
Corporate Sales |  | 902 100 185
Home/Small Business Sales |  | 902 118 541
Switchboard | 91 | 722 92 00
Web site: support.euro.dell.com/es |  |
E-mail: es_support@dell.com |  |
Sweden (Upplands Vasby) | Technical Support | 08 | 590 05 199
Customer Care | 08 | 590 05 169
Fax Technical Support | 08 | 590 05 594
Sales | 08 | 590 05 185
Web site: support.euro.dell.com/se |  |
E-mail: swe_support@dell.com |  |
Switzerland (Geneva) | Technical Support |  | 0844 811 411
Customer Care |  | 0848 802 802
Switchboard | 022 | 799 01 01
Fax | 022 | 799 01 90
Web site: support.euro.dell.com/ch |  |
E-mail: swisstech@dell.com |  |
U.K. (Bracknell) | Technical Support |  | 0870-908-0800
Corporate Customer Care | 01344 | 720206
Home/Small Business Customer Care |  | 0870-906-0010
TechConnect BBS |  | 0870-908-0610
Sales | 01344 | 720000
AutoFax |  | 0870-908-0510
Web site: support.euro.dell.com/uk |  |
E-mail: dell_direct_support@dell.com |  |

### Asia and Other Regions Contact Numbers

Country (City) | Department Name or Service | Area Code | Local Number or Toll-Free Number
Australia (Sydney) | Customer Technical Support (Dell™ Dimension™ systems only) |  | 1-300-65-55-33
Customer Technical Support (Other systems) |  | toll free: 1-800-633-559
Customer Care |  | toll free: 1-800-819-339
Corporate Sales |  | toll free: 1-800-808-385
Transaction Sales |  | toll free: 1-800-808-312
Fax |  | toll free: 1-800-818-341
Brunei NOTE: Customers in Brunei call Malaysia for customer assistance. | Customer Technical Support (Penang, Malaysia) |  | 810 4966
Customer Service (Penang, Malaysia) |  | 810 4949
Transaction Sales (Penang, Malaysia) |  | 810 4955
China (Xiamen) | Customer Service |  | toll free: 800 858 2437
Sales |  | toll free: 800 858 2222
Hong Kong NOTE: Customers in Hong Kong call Malaysia for customer assistance. | Technical Support |  | toll free: 800 96 4107
Customer Service (Penang, Malaysia) |  | 810 4949
Transaction Sales |  | toll free: 800 96 4109
Corporate Sales |  | toll free: 800 96 4108
Japan (Kawasaki) | Technical Support |  | toll free: 0088-22-7890
Technical Support (Server) |  | toll free: 0120-1984-35
Technical Support (Dimension and Inspiron™) |  | toll free: 0120-1982-56

Technical Support (WorkStation, OptiPlex™, and Latitude™)

toll free: 0120-1984-39

Y2K Support

044

556-4298

Customer Care

044

556-4240

Direct Sales

044

556-3344

Commercial Sales

044

556-3430
556-3440

Faxbox Service

03-5972-5840

Switchboard

044

556-4300

Korea
(Seoul)

NOTE: Customers in Korea call Malaysia for customer assistance.

Technical Support

toll free: 080-200-3800

Transaction Sales

toll free: 080-200-3600

Corporate Sales

toll free: 080-200-3900

Customer Service (Penang, Malaysia)

810 4949

Fax

394 3122

Switchboard

287 5600

Macau

NOTE: Customers in Macau call Malaysia for customer assistance.

Technical Support

toll free: 0800 582

Customer Service (Penang, Malaysia)

810 4949

Transaction Sales

toll free: 0800 581

Malaysia
(Penang)

Technical Support

toll free: 1 800 888 298

Customer Service

04

810 4949

Transaction Sales

toll free: 1 800 888 202

Corporate Sales

toll free: 1 800 888 213

New Zealand

Technical Support
(Dell Dimension systems only)
($2.50 + GST per call)

0900 51010

Technical Support (Other systems)

0800 446 255

Customer Service

0800 444 617

Sales

0800 441 567

Fax

0800 441 566

Singapore
(Singapore)

NOTE: Customers in Singapore call Malaysia for customer assistance.

Technical Support

toll free: 800 6011 051

Customer Service (Penang, Malaysia)

04

810 4949

Transaction Sales

toll free: 800 6011 054

Corporate Sales

toll free: 800 6011 053

South Africa (Johannesburg)

Technical Support

011

709 7710

Customer Care

011

709 7710

Sales

011

706 7700

Fax

011

709 0495

Switchboard

011

709 7700

Web site: support.euro.dell.com/za

E-mail: dell_za_support@dell.com

Southeast Asian/Pacific Countries
(excluding Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thailand—refer to individual listings for these countries)

Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)

60 4 810-4810

Taiwan

NOTE: Customers in Taiwan call Malaysia for customer assistance.

Technical Support

toll free:
0080 651 226/0800 33 557

Customer Service (Penang, Malaysia)

810 4949

Transaction Sales

toll free:
0080 651 228/0800 33 556

Corporate Sales

toll free:
0080 651 227/0800 33 555

Thailand

NOTE: Customers in Thailand call Malaysia for customer assistance.

Technical Support

toll free: 0880 060 07

Customer Service (Penang, Malaysia)

810 4949

Sales

toll free: 0880 060 06

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